Noka Organics squeezes every retail opportunity with Crisp EDI
Noka Organics proves operational health matters for its superfood innovations.
Situation
Unripe operations
Operations Manager Angie Bensen joined Noka Organics in its early stages with an accounting background, but which would quickly see her manually managing an influx of orders for the brand’s first national account: the #1 leading US retailer.
In order to ensure compliance, the company initially signed up with a different well-known EDI provider. Unfortunately, Noka did not receive onboarding training from their EDI provider and they faced significant technology challenges that led to massive cleanup efforts and put their valuable distribution at risk.
“Before Crisp, we spent entire days manually entering orders and clearing up issues caused by our previous EDI solution,” Angie shared. “It wouldn’t have been possible to grow our operations.”
Solution
Fruitful technology innovation
When Noka decided to switch providers and leverage Crisp’s EDI solution, Angie’s team was quickly put at ease by next-level customer service and intricate attention to detail that made order management for its top partners easy and seamless – instead of a resource drain.
Since solving initial pains for foundational partners, Crisp has been with Noka every step of the way into new doors, including Target, Costco, Publix, and various regional retailers through distributors like KeHE.
“If we didn’t have Crisp, how would we be able to service these retail partners so successfully?”
Beyond streamlined order processing, Crisp’s master data management (MDM) capabilities have also proved essential, with the team easily hard-coding product hierarchies and attributes to keep orders accurate across retail partners.
Results: Business vitality
- 1+ day Time-savings per week
- Unlocked distribution with Top 5 US grocers
- Clean product data leveraging MDM solution
Favorite Insight:
Master data manager (MDM)
The team easily hard-codes product hierarchies and attributes to ensure accurate and reliable orders across retail partners.
“Crisp EDI saves us at least an entire day per week on manual order management and oversight. While at the same time, providing real-time order visibility and enabling us to efficiently ramp up supply.”
Angie Bensen
Operations Manager, Noka Organics
Always be Data Ready with Crisp
Crisp allows food brands and retailers to stay ahead of rapidly evolving consumer behavior, identify potential supply chain disruptions, track inventory and product performance. It’s easy and quick to get started so you can be Data Ready.