Crisp AI Agents turn retail data into decisions at scale

Go from data to done with AI agent-driven automation that understands your business, flags issues, and recommends next steps you can verify and trust.

Retail teams navigating modern commerce operate in an environment shaped by data-rich, technology-driven retailers. Having daily point-of-sale and inventory data available down to the SKU and store-level is a remarkable achievement for any CPG organization. But access alone doesn’t guarantee impact, with insights exceeding what human teams can realistically process on their own. 

Now generally available (GA), Crisp AI Agents are designed to ensure teams can fully capitalize on the value of their retail data granularity. Crisp AI Agents is a purpose-built agentic AI platform for retail and delivers an automated performance layer on top of Crisp’s structured retail data foundation and semantic layer technology.

Following Crisp’s 2025 award for AI innovation, the platform goes beyond conversational analytics. Crisp AI Agents – created with deep expertise in retailer data and the modern commerce landscape – can automate recurring analysis like Monday Morning reporting, stay continuously tuned to day-to-day operations, and proactively surface supply chain risks and opportunities. This unlocks a new chapter for retail execution, made possible by Crisp’s industry-leading approach to AI-driven automation and data governance.

Vertical AI leads the way for agentic commerce

Most AI tools fall short in retail because they weren’t built for it: they lack the retailer-specific context, shared definitions, and execution logic required to produce answers teams can trust, let alone act on. Crisp AI Agents take a vertical approach to make AI deliver for CPGs and retailers. Built on Crisp’s Retail Graph™, the platform goes beyond detecting out-of-stock (OOS) risks or distribution gaps to recommending specific actions that proactively resolve these scenarios and maximize resources. 

Crisp AI Agents are powered by industry-leading, frontier models, which pair advanced AI reasoning with a deeply structured retail data layer to accelerate decision-making and collaboration.

Who it’s for – and where teams see impact

Crisp AI Agents are built for retail execution teams working with top US retailers, where speed, accuracy, and defensible insights matter most. That includes sales, category, and supply chain teams responsible for turning daily data into decisions that support enterprise growth and on-shelf excellence.

A leading frozen-foods company, Schwan’s Company, tested AI Agents during Crisp’s beta program and uncovered new opportunities to optimize assortments and performance at key retailers:

“Crisp AI Agents have streamlined my reporting process, saving significant time each week while also delivering advanced insights through interactive visualizations,” said Ben Martel, Category Manager at Schwan’s.

“It has enabled me to quickly identify high-performing items with low distribution as potential growth levers, as well as low-performing items that are at risk. With these insights, I have been able to provide my retailer with more precise data-driven assortment recommendations.”

Across teams, AI Agents are already delivering value in the following areas:

• Buyer and sales prep – Automate Monday Morning reports and identify which SKUs are gaining velocity, losing distribution, or ready for expansion. Access these insights before your buyer asks.
• Supply chain and replenishment – Continuously monitor inventory signals to detect emerging out-of-stocks, overstock risk, and replenishment opportunities. 
• Ensuring promo success – Analyze granular sales data to create a highly targeted approach. Analyze promotional performance in near real time to identify underperforming promotions early and adjust execution.
• Accurate and accessible data Q&A – Enable teams across the organization to ask complex retail questions and receive highly accurate and contextualized answers that reflect consistent logic and retailer-specific context.

Crisp AI Agents can also move beyond automated reporting to identify goals and recommend specific actions. With governable recommendations including order adjustments, optimized display placements, promotions, and more to help improve product availability and merchandising at every store across millions of points of distribution (PODs).

How it works: Agent Library and next-level reporting

Crisp AI Agents are purpose-built experts designed around real retail workflows. With Crisp, your data is already connected and ready for use, enabling cutting-edge insights in minutes.

Understanding insights and sharing them effectively across teams becomes a breeze with high-fidelity chart creation, fueled by accurate real-time and historical data. To take data collaboration and creativity to the next level, the AI Agent platform leverages Google Gemini’s Nano Banana for internal data-sharing fun. The platform illustrates clean metrics in a wide range of custom-branded and themed ways, without compromising accuracy or trust.

Built on transparency and trust

High-stakes retail decisions demand transparency, which is why Crisp AI Agents are built on our dependable, industry-leading retail data foundation, with governed, traceable retail data and clearly defined business logic. Every insight is grounded with consistent definitions, versioned logic, and permissioned access across teams – giving retail teams the confidence to beyond insights into automated action today. 

Crisp AI Agents are now available. Get started by connecting with our team today.